Talib Ugo
map-marker Winnipeg, Manitoba

Poor Quality @ Hakim Optical Winnipeg (St. James)

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I bought 2 pairs of glasses with progressive lenses in February 2016 (approximately $700). I was provided with lenses not suitable for office/computer work and for general purposes.

They were reluctant to redo them, and I insisted because I could not use them at all. They redid one pair so I could try them which seemed okay, and then did the other pair. All in all it was several weeks waiting. Now that I've had them, I know they are nowhere near as good as my former progressive glasses.

These have distortions and are only marginally useful when I work on a computer.

I would recommend going to another optician even though you'll pay more, or go to Costco which delivers good quality too. The staff were friendly until I had a problem, and then got quite testy with me.

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Loss:
$700
Pros:
  • Variety of frames
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Krisa Yhv
map-marker Ottawa, Ontario

Hakim Optical Eyeglass Lenses Review

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Spent over 500 on lenses with frames...now have scratches...less than 2 years old. ..no warranty...been customer since 1999. ..no more ! Spend that amount of money and no warranty? I see why alot of your store advertise opticians required. . once chance to redeem yourself...to call me ...other than that see ya!
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Pros:
  • Variety of frames
  • Friendly staff
  • Gentleman who initially helped me choose my frames
Cons:
  • Poor quality of the lenses
Reason of review:
Warranty issue
Anonymous
map-marker Gore Bay, Ontario

Terrible service. Poor quality

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Purchased. 2 pair of eyeglasses from Hakim. In Barrie Ontario

I requested titanium frames. And transition lenses

Frames disassembled. At one month. Both pairs. Lessens. Was damaged

Was quoted $80. For repairs

7 times in one year. The. Frames. Allowed the lenses to drop out

One arm outright disassembled. Was quoted $ 160. For a replacement

Contacted. A different. Optometrist had the frame. Repaired for $ 10

Was informed. The frames were not titanium , and the problem was a manufactures defect

Got a replacement pair of glasses. With titanium frames. $ 50. Cheaper than I paid at Hakim

Avoid this store

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Cons:
  • Poor quality of the lenses
  • Very poor customer service
Reason of review:
Damaged or defective
Tanea Fer
map-marker Fredericton, New Brunswick

Wrong Prescription & Overcharged!!!!!!!!!!!

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The eye doctor Hakim Opticals in Fredericton gave me the wrong prescription so obviously for 1 month, I could not see well and I had suffered from headache. Then, I was so suspicious so I double checked with another eye doctor and found that the prescription was not right and hurting my eyes. They charged me $200 for eye examination and another $300 for glasses and I had to spend $100 for another eye examination from another doctor, and I had to pay for the shipping fees which cost me another $50 (back and forth). I am very pissed and somehow I want to sue all of them because I spent $650 due to their wrong prescription (I have no medical insurance though . I am a poor student.) and suffered from side effects for 1 month.... and potentially longer if I did not double check.......
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Loss:
$650
Cons:
  • Wrong prescription experience
Reason of review:
Bad quality
Anonymous
map-marker Ottawa, Ontario

Robbed of $479

Glasses are no good - wanted to see their other eye doctor. That confirmed that and the appointment the evening before. Then, 40 minutes before the appointment they cancelled it and said I have to see the same eye doctor (who botched it the first time). I showed up for the appointment anyway (I was enroute when I can the cancellation call!). I was treated very rudely, as were the people who came in the store while I was there (who just happened to be my next door neighbours). I even contacted the better business bureau - only to find out that Hakim is NOT a member. So they were not able to resolve it. all I can say is DO NOT DO BUSINESS WITH HAKIM OPTICAL!
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Loss:
$479
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Barrie, Ontario

Under new NOT professional management

As a long time happy customer I recently went in to have my scratched lenses replace, unwittingly I agreed to have a "mandatory" ?? examination ($80.00) a few days later.

After that was done I figured they would go ahead and make the new lenses with little fuss and would cost about the same as it did 6 months ago when I last had them done. They repeatedly asked if had ever purchases from this location before, forgot my name etc. The new manager blurted out "any 2 pair for $529.00". no thanks I just want new lenses say me.

He then pulled out a hand held calculator and pounded away for a few minutes, asked what kind of lenses I wanted ....I just want the same as I had, should be easy but once again back to the calculator...."your last name again sir" ...wtf! Finally came up with a price that was more than double than what I paid previously(6 months). VERY unprofessional in both demeanor and interaction with a previously satisfied customer.

Grabbed my prescription and scratched glasses and left. never to return.

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Rose O Gfi

Apparently at every location they conveniently forget customer information and have “strict policies on mandatory eye exams” from their own stores so they make money off of you, all the same at every store I think the have a huge seminar on how to treat customers like garbage as long as they get your money they don’t care

Anonymous
map-marker Mississauga, Ontario

Poor Customer Service and RUDE EMPLOYEES

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I was drawn to Hakim, when I read about story of Sir Karim Hakimi. It meant a lot and I was proud to be in a store, that was started by an individual with such legacy.

I write this with a lot of pain and regret, that an organization that was built on so much of hard-work, history, is tarnished by a rather non-empathetic, emotionless, indifferent, callous employee.

My wife ordered lenses for a frame we had. Since her power is very high, we had asked for thinner lenses with higher refractive index. Also we had shown the old lenses which was thin. The power was for the new lenses was up by small fraction from the old power.

The salesperson Hung Doan, R.O. took the order and promised lenses which matched the thickness of the old ones. He was very nice.

On visiting your store on December 15, 2015 around 7:30PM, we were taken aback by the thickness of the lenses.

This is where our ordeal begins…..

Firstly, the lady attending to us, gave my wife the glasses with finger-prints.

Secondly, my wife said, “These lenses are very thick and it is not we had ordered”. The lady at the reception had nothing in response and seemed as clueless as we were.

She said, I quote, “Jahan, she says the lens are very thick”.

Jahan shrugs his shoulder, waves his hand in the air, nods his head in displeasure, and says, I quote, “You have to talk to the person who you placed the order with”. This response was not very satisfying. So I insisted, and went on asking for an explanation, and he was being very indifferent and behaved in a way, ‘I don’t care’

I was very upset. We placed the glasses on the counter, and said, “We’ll take it later”.

Before I could leave, I said, “I find it hard to believe that a person, working in an organization has no clue or idea, what the other person or a colleague did, and went on to say this is not the right response or customer service”.

Jahan, couldn’t care less. It would have been all OK, if he had just stopped with it, for at this point, I was surely upset , but then I had turned my back away from the counter and was leaving the store. Half way out, he commented and stated, I quote, “You should see a doctor”.

This clearly went overboard. He started commenting and being judgmental about my character. And all this for me expressing my displeasure about the product received and the service provided by him.

I was not going to take it quite, so yes, I turned back , raised my voice, asked him, “ What do you mean, see a doctor”. Then things turned very ugly, and he had no answers and was the least apologetic and behaved the same way as he did from the beginning.

At this point, I was sure to raise this as concern and voice it out in any forum possible. So I said, “Give me your name”. And the response as expected, I quote, “ Why should I give you my name, I won’t give you my name”. He said, I quote, “You should go for Anger Management”

I went back to the counter, and said I heard the lady call you Jahan and wrote it down in a piece of paper and then took out my phone to take a picture of him.

As if by now things weren’t bad enough, Jahan stepped out from the back of the counter, and put his face in mine, and stood very close. When I say close, it is 2 centimeters from my nose. This is no exaggeration, that was the actual distance. And he said, I quote, “Leave the store, leave the store……” He continued to talk rudely and invaded my private space and threatened me with possible consequences.

If once, was not enough, he did it one more time, this time dangerously close.

All this for telling him, there is a better way to handle a situation.

This has been a very traumatic experience not only for me but also for my wife who is 8 months pregnant. We as a family are terrified and scarred by this episode and dread the fact that we have to step into your store again to get our money’s worth. There was no consideration given, to the fact my wife is pregnant. No offer made, I’ll check with sales man, and have him call you tomorrow. Nothing mentioned as, ‘sorry about this or sorry for the inconvenience’. Where is the human touch? At this point, I would have been just happy, if I was dealing with a vending machine.

Your security footage, would be a good indication of Jahan’s body language, frustration and his close encounters with me. All self-instigated, due to his lack of composure and maturity. I am surprised, to find that he holds a management role, as per his Linkedin profile. If this is management, I wonder…….I’ll reserve my comment at this point.

They were also rude during our first visit : There was a power failure, and the Employee said we have to leave the store. No nice words like give me your number, and I can call you when the power is back, or would you like to come back again.

They are just plain rude. and Yes they don't allow for photos to be taken. It is surprizing that they expect a person with minus 7 power be totally blind when trying new frames.

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Cons:
  • Rude emotionless employees
Reason of review:
Poor customer service

Preferred solution: Train your people or warn customer ealry, that my employees have no or limited training.

2 comments
Guest

I agree!!

Train your staff to have better customer services

Guest

Astonishing that corporations work this way.

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Anonymous
map-marker Oshawa, Ontario

No reaction to my complaint

After travelling around Europe for a month, I went to the local Hakim Optical shop where I had bought 2 for 1 glasses two years ago. One of the frames have red and black colour on them; this part was peeling. (They had also fallen off my head and cracked in one spot as well but this was not the issue at the time. In the meantime I had taped them together so that the lens would not keep falling out.) I showed the frames to the employee and she just said "Okay" and let me walk away after I handed her the glasses and the case, indicating that I was done with them. She did not stop me to apologize or to offer anything. I am done with Hakim. There are other stores.
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Reason of review:
Poor customer service
Anonymous
map-marker Newmarket, Ontario

Review in Eye and Ear Care category from Newmarket, Ontario

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First Time eyeglass wearer. Could see out of my left side not my right while wearing these glasses was told because my left eye is dominant can't understand why people who are in this business faught with me I found the customer service to be very poor and borderline confrontational was always cut off mid-sentence and given an excuse I was told I legally I Could See 20/20 according to their chart.I'm a professional truck driver depth perception is everything to me.
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Reason of review:
Bad quality
1 comment
Machele Imf

Go see an ophthalmologist, who is a medical doctor, not just an optometrist. Why would you go to an eye place with that name anyway???

Anonymous
map-marker Burnaby, British Columbia

My Experience as a New Hakim Optical Customer & Why I Will Never Buy From Them Again

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I purchased prescription, progressive lens glasses from Hakim Optical on Kingsway in Burnaby, BC in November, 2015, and chose Hakim’s Burnaby location because they offered a much better selection of frames than Sears Optical, where I purchased my last two pairs. The good news was that they were ready within one week. My first impression in trying them when I picked them up was that they had a significantly narrower field of clear vision for distant objects. I mentioned this to the sales manager who told me this was likely “just in my head,” and something I’d get used to after wearing them for a week. I liked their great pre-sale customer service and agreed that the real test was to wear them for an extended period, and did for two weeks. During this time it became clear to me that these Hakim lenses were significantly inferior to my very blurry, old pair of glasses from Sears having the exact same prescription in one eye, and a very minor change in prescription in the other. [Backgrounder: the only reason I purchased new glasses was because the coating on the lenses had deteriorated and made them blurry. This may have happened because I made the mistake of using mild hand soap to clean them]. What surprised me is that the Hakim glasses costing $100 more than those from Sears Optical didn’t enable me to see nearly as clearly as my old glasses. This was true for both distance, where my field of clear vision was significantly limited, and especially apparent when viewing close up objects like text on my phone, which was nearly impossible to read using Hakim lenses. I’d rate these Hakim lenses 3/10 compared to my 9/10 Sears Optical lenses. My next step is to give Hakim the opportunity to keep me satisfied by replacing these lenses with ones equal to, or better than those from Sears Optical, because I find my new Hakim lenses don’t enable me to see clearly and need replacing ASAP. Please see http://www.jobprodirectory.com/My-Terrible-Experience-Buying-Glasses-From-Hakim-Optical.html for details.
View full review
Loss:
$589
Pros:
  • Variety of frames
Cons:
  • Defective lenses they supplied
  • Poor quality of the lenses
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Toronto, Ontario

Hakim Opticals Eglinton/Warden shop

I went to Hakim opticals Eglinton/Warden, to order my first prescription glasses. The showroom is excellent.

The wonderful chinese young lady was very helpful and explained me well abut the different choices and prices. She helped me very well in understanding my need for my first glasses... Thanks to her, no complaints from her.... she told me that someone will call me within a week when to pick up.....

Now the drama begins.....One week past ten days past, no call... I called them and someone told me two sets are ready and third one not ready yet...... Anyways I went to them next day and the gentleman started searching for glasses and said only one pair is received yet.. I said ok give me one.....

.. Few more days past no call received again... I went back to them after full two weeks and the same staff had such a strange behaviour.... the same people were not even ready to talk to me and with such a bad face the same gentleman found my other two glasses from some big box.....

never said a single word of sorry or just handed me over the glasses.... I put on the glasses one by one and told him to adjust them... he wasn't pleased to assist me any further.... clearly they wanted to get rid of me.....

Then he simply disappeared and sent the same chinese lady to assist me..... Her behaviour was also completly different this time and no warmth or welcoming as she was on my first trip...... it dawn to me that when they needed my business, they did everything to hold their customer and when the bills were paid....

they don't even care.... 100% sure I am not going back to this shop any more and I have told this to many of my colleagues and warned them, about the cold shoulder they will get on their second visit...

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Reason of review:
Poor customer service
Anonymous
map-marker Brampton, Ontario

Hakim Optical Manager Review

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I bought contact lenses solution from hakim optical from steels and hurrontario st It was expire I went back told the manager she told me it okay it's still good even after expire it was Cindy she was very roud person
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Reason of review:
Poor customer service
Anonymous
map-marker North York, Ontario

Optical Review

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Very dissatisfied. Empty promises, dishonest and poor customer service. Will not recommend anyone to them.
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Reason of review:
Poor customer service
Anonymous
map-marker Scarborough, Ontario

Hakim Optical Eye Exam Review from Scarborough, Ontario

My complaint is I found them up and ask them what is your price for an eye exam they told me $75 I made the repeated 3 times $75 they said yes I said nothing else no I came in made the appointment I got my eyes checked and when I left to pay it was $110 and I was very upset they told me it's extra for this machine but they didn't bother telling me that or asking me if I wanted that extra machines and my eyes are almost 2024 perfect then when I went to pick up my frames I said I want to glasses for the price of 199 my coverage is up to 400 and $50 for glasses I ordered my glasses I walked out the door and I still and I owe them $80 on top of the 450 go somewhere else don't go there for glasses or prescription the sale from 199 went to 4:50 so don't go and these are regular glasses

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Reason of review:
Pricing issue
2 comments
Guest

the exact same thing happened to me in the Belleville store

Guest

Those are progressives by the sounds of it ...

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Anonymous
map-marker Fenelon Falls, Ontario

Very poor customer service and do not stand beside what they sell

Very poor customer service and do not stand beside what they sell. Purchased new glasses Feb/15 by Mar/16 glasses would not stay clear and remained foggy, took them back and was told the anti glare was coming off. I was told that there was nothing they could do except remove all the anti glare that I paid for and that's it.I am wearing a four year old pair of glasses that I purchased from Hakim and showed them to the rep and asked why the anti glare hadn't come off, no answer. Very disappointed have been a customer of over 20 yrs, never again.
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Reason of review:
Poor customer service
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