Hakim optical stole my DKNY frame they switched to their brand and their lenses are low quality. I passed this matter to head office and the president didn't do any actions. They stole my frame with the lenses and they connected their product to the handle of my DKNY....Read more
I had a very bad experience when it comes to customer service, prices and material. I was looking for a clerk to help me out and I saw her using her phone. After 5 min she came by and she asked me if I was doing ok. I asked her to help me find a pair of eyeglasses, but...Read more
Hakim Optical - Avoid hakim
Terrible experience. Almost two months for lenses and they don't even fit the frame. Glasses were returned filthy.
Not only are these frames "copies" of popular brands; they are also very expensive. I will never again shop at Hakim, lesson learned and too bad I didn't listen to others. Since December 2nd, 2017 from the day I got my eyes examined on their premises and ordered 2...Read more
I bought a pair of perscriptiin sunglasses paid a lot. In 1 year the frames cracked 4 times. They replaced them each time only because they have to. They never offered anything different or told me maybe you should get a different pair. Actually they never talked to me...Read more
I walked in for my first time ever, overwhelmed! Asked one of the girls about frames for smaller faces ... was told they are everywhere and she walked away!! Blown away Shawnessy locationRead more
I bought glasses at the Baseline store about a year ago. However, I live in Kanata so after that, I dealt with the kanata store and that is the worst glasses store I have ever been to. The man who is always there wouldn't properly adjust my glasses when I picked them...Read more
Got two pairs of glasses that I cant see out of. When I told the clerk that I couldnt see he adjusted the frame. Who has ever heard of twisting the frame to fix a lens. I have been waiting 10 days for the area manager to call me about the glasses. Only time I have...Read more
I am surprised they have a average of 3 star rating. For over a month I am expecting a quote. I call, message these people... Either no reply, or they hang up on you. What a poor customer service experience this has been. Probably the most incompetent staff I have had...Read more
Had my eye examination at Hakim and from there proceeded to order two new pairs of glasses (their promo). I was excited to get my new glasses. Two weeks later, I go to Hakim to pick up my new prescription glasses but to my dismay, I have one pair that I need to tilt my...Read more
- Friendly staff
I didn't like
- Poor quality lenses
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