Got two pairs of glasses that I cant see out of. When I told the clerk that I couldnt see he adjusted the frame. Who has ever heard of twisting the frame to fix a lens. I have been waiting 10 days for the area manager to call me about the glasses. Only time I have...Read more
I didn't like
- Service and the wrong lenses than what was paid for
- Service and the wrong lenses that what was paid for
I am surprised they have a average of 3 star rating. For over a month I am expecting a quote. I call, message these people... Either no reply, or they hang up on you. What a poor customer service experience this has been. Probably the most incompetent staff I have had...Read more
Had my eye examination at Hakim and from there proceeded to order two new pairs of glasses (their promo). I was excited to get my new glasses. Two weeks later, I go to Hakim to pick up my new prescription glasses but to my dismay, I have one pair that I need to tilt my...Read more
- Friendly staff
I didn't like
- Poor quality lenses
Hakim Optical - Customer Care Review
Always a great experience, friendly staff, speedy service.
Hakim Optical - Hakim Glasses Enquiry
Ottawa. Tried on several pairs. Said specifically was not interested in any sales. Wanted to know my age. Prices were hidden away and kept running to look at cost book. Would not give me a breakdown of frames, lenses. Kept trying to lump everything together. Was very evasive. Did not trust that he was being honest. Kept asking questions to evade the price. Will not return.
Hakim Optical - Very poor service
I spend 385 on my glasses and got them without the cloth and solution and was being at the same time.avery unfortunate occurrence. All I can say DISASTER
Hakim Optical - Emergency
The service on bloor and runnymed was particularly bad. The staff was so unbelievably rude and cold.
This is my second visit to Hakim Kanata. First time about 7 years ago was iffy ... but I thought hey, new management, maybe it has changed. 1) You don't know what the comparative price of frames and lenses are. No frames have prices on, they pull numbers out of the...Read more
Only have had great experience with this location in Brampton on queen street. All the staff are super kind and very helpful. Bill is the store manager. Really nice store and great staff. I came from mississauga and they were nice there too. The doctor at this location...Read more
- Friendly staff
Hakim Optical needs to be rated at 0 stars. Avoid, avoid and avoid. Went to Queen and Bay location in Toronto to get a contact removed that broke apart in my eye and yes, I bought that pack there since I've been a loyal customer for almost a decade. Things happen,...Read more
I was called to pick up 4pairs of glasses. When I got there the guy could not find the 2 pairs and gave up looking for them!!! I had to get the Manager to find the other 2 which were in the same box as my 2 were in the first place! what a tool !! they also had my...Read more
I have called and emailed but to no avail. This email is a follow-up to an unanswered telephone call that I made to the companys head office on June 8, 2017. As stated I have yet to have the courtesy of a return telephone call so that I could understand what position...Read more
Went into the Kingston Haikim store, gardeners rd. I w2as impressed with the large selection. A young gentleman was working and I am not a racist when I say this - it is only to clarify who was there - a Pakistani gentleman. We took our time looking, I gave him my...Read more
Do not buy your glasses or your frames from Hakim optical. I had to return my glasses twice because of the coating they used. Both times it was very poorly done, and I could hardly see through the lens. No one of the lens cracked, and Hakim optical refuses to fix it...Read more
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