Hakim Optical Store 151, Edmonton , AB, South Common location, Inexperienced optician, took 3 weeks to receive two sets of new glasses (Progressive & computer progressive). Only to find out that the incorrect lens thickness was ordered hence the lenses were curving &...Read more
Unfortunately this was worst customer-service experience of my life, and I wish I had never set my foot in that store! I really don't want someone else to have this kind of Horrible experience, I did share this experience with many colleagues, friends and family....Read more
I didn't like
- Refund and cancellation policy
I have purchased frames and contacts from Hakim for years. However today, I encountered such disrespect and unprofessionalism from the store manager at Rogers and Keele St. (Michelle I believe is her name) that I doubt I will ever return, and certainly never to that...Read more
I bought a pair of glasses in July 2016 and i had to change them four times in the last two years. The frame kept on braking and at one time I was even charged 59$ so i can get them replaced. And to top of all the fourth time that i needed to get them changed i said...Read more
I took my prescription in Oct 2017 and when the glasses arrived they made my vision totally blurry. I went back and the optometrist told me I had cataracts and needed to have surgery. Went back to Hakim and they told me no problem when the cataract surgery is done...Read more
This is a long story. TL,DR: worst customer-service experience of my life, and I wish I had never set foot in the place. My wife and I both needed new prescription eyewear, and we each wanted regular glasses and sunglasses, so 2 pairs each. We got our eye exams done...Read more
We found a pair of glasses at hakim Bayers Lake that seemed to fit well and were a reasonable price around $250. Went on a Friday evening to order them and was told glasses can only be ordered , picked up or adjusted when there is an optician !? We were told there...Read more
Cheap tactics to mint money. Need to come for lens fitting even if their doctor has checked and prescribed. Then for lens prescription you need to pay them extra. As if they are gonna check 2 different eyes.Read more
Hakim Optical - Money minting tactics
I have been wearing contact lens for 13 years. But according to them I need to come for lens fitting and charge for it is $35. Then you do eye check up with them and they will give you only glass prescription and not contact lens prescription. Contact lens prescription is additional charges. As if they are gonna check eyes again.
I purchased 2 pairs of progressive glasses for myself in May 2018 paying a little over $800 combined. I noticed what I thought was a smudge on the lenses and upon further inspection could see small numbers and letters etched into the glass on both pairs and all lenses....Read more
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