Hakim Optical - Worst Company Ever
I bought a pair of glasses and a pair of prescription sunglasses from Hakim Crowfoot in Calgary, Canada. I would highly recommend steering clear of this store.
It is a terrible experience. The staff are so incompetent, very unintelligent, and completely unhelpful. It took way longer for the order to be ready then they had told me at the store. It was also supposed to be delivered because I paid extra for shipping, until I finally received a call saying they were ready for pick up.
So I decided to just pick them up and get my delivery refund. I got to the store and they had the completely wrong frame on my glasses. Instead of apologizing and owning up to the mistake, which it was because they had typed the wrong frame number into the system, they blamed it on me. Then provided no compensation for having screwed up the order or let me keep the pair of glasses while they made the right ones.
I am still waiting for the right pair to be ready for pickup. Disaster.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
Location: 35 Crowfoot Way NW #59, Calgary, AB T3G 2L4, Canada
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